Shipping details
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
With guaranteed worldwide shipping and free USPS shipping on all orders, once your order has been placed and shipped, you can expect it to take around 3-7 days (continental US and Canada) depending on your geographical location. Every order includes a tracking number so you can always check on your products location. You can also use the link https://nioma.com/a/trackorderstatus to track your order.
For international shipping, please use the tracking number provided to track your package as shipping time varies.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Returns policy
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
You are guaranteed a full refund within 30 days as long as the product is unused with all of the original packaging contents still intact. Note the buyer is liable for return shipping and handling fees. In a situation where you received a defective or wrong item, we at NIOMA will cover the return shipping cost.
You should expect to receive your refund within three to four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
