Yes, all our watches are water resistant. Every watch is equipped with 5 ATM (50m) rating. Despite the watch being waterproof, we recommend that you make sure that your watch is not exposed to high temperatures because this can cause your watch to be affected.
Battery replacement should be done every two years. If you know how to change it, then you can do it. If you don’t know, then please take your watch to the closest watch shop to have them replace it for you.
Yes, as long as UPS/FEDEX/DHL delivers in your country then we can ship the product. Keep in mind that potential charges from customs/VAT are not included in your purchase. Therefore, if you have any questions, send us an email to email@example.com before placing your order.
Once your order has been placed and shipped, you can expect it to take around 3-7 days (continental US and Canada) depending on your geographical location. Every order includes a tracking number. Track your order by clicking on TRACK ORDER on our site under the INFORMATION.
Once an order is placed, the best way to reach us is by sending an email to firstname.lastname@example.org and we will get back to you as soon as possible. Although we will do our best to fulfill your order change, if the order ships before we receive your email then there is no way to change or cancel it.
Yes. We are committed to providing our customers with products of the highest quality. If for any reason you are genuinely unhappy with your purchase within 30 days of receipt, you may return it (product must be unused) for a replacement or full refund.
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. In a situation where you received a defective or wrong item, we at NIOMA will cover the return shipping cost.
Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.